Overview
at For X Her, your shopping experience is our priority. if you are not completely satisfied with your purchase or if you have received a defective item, you have 14 days from the date you receive your package to return it.
if you wish to return an item, the following conditions must be met:
- the item must be unworn, unaltered and unwashed (please do not wear perfume or deodorant when you try on your item, as soiled garments will not be eligible for return)
- the item must be accompanied by its original tags and in original undamaged packaging
- bodysuits and swimsuits must be returned with the original hygienic protective strip still intact
the following items are final sale and ineligible for return:
- panties
- lingerie sets that include a panty
- sale items
- For X Her gift cards are non-refundable
For X Her reserves the right to reject returns that do not comply with our return policy. any returns that do not respect our policy may be sent back at the receiver’s cost, at our discretion.
REFUNDS
- once we receive your return, it will be inspected to ensure eligibility. upon approval, your refund will be processed.
- refunds for eligible items purchased at regular price will be applied to your original form of payment
- refunds for eligible bundle priced items will be applied on a For X Her e-gift card
- you will be refunded for the cost of the item(s) purchased. the amount will appear on your bank statement within 5 to 10 business days from receipt of the return (or immediately on your For X Her gift card).
- original shipping fees are non-refundable
- any returned items that do not comply with our policy, may be denied at the discretion of For X Her
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@forxher.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
EXCHANGE
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@forxher.com and send your item to a physical adDRESS.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING RETURNS
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NEED HELP?
Contact us at sales@forxher.com for questions related to refunds and returns.